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Can I
pay my bill over the phone / web?
What
is a PBN (authorization code)?
How do
I get a PBN (Authorization code)?
How
do I cancel my PBN (Authorization code)?
If
I can't remember my PBN (Authorization code) how do I find out what it
is?
What
is Dual Billing?
How
can I get a campus directory?
How
do I sign up / pay for Resnet?
How do I
find out how much Print Quota I have?
How
do I purchase more Print Quota?
How much
does more Print Quota cost?
How
much Print Quota do I get for the amount I purchase?
I don't get a dial tone when I pick up the handset.
I can't place a call off-campus.
My voice mail doesn’t pick up.
Off Campus Services
Cable TV
Troubleshooting FAQ's
Can I pay my bill over the
phone / web?
Unfortunately that is not an option at this time. You can however, if paying
by credit card, call the automated credit card line at (315) 312-CARD
(2273).
What is a PBN (authorization
code)?
PBN (Personal Billing Number) is what is needed to be able to make any calls
off of campus, including calls made to Oswego. Your PBN is how you are billed
for your phone calls. Do not share your PBN with anyone. Any phone calls made
with your PBN are billed to you!
How do I get a PBN
(Authorization code)?
To get a PBN just stop in to the Telecommunications Office, at 105 Culkin
Hall, and fill out a telecommunications service contract. It only takes about 5
minutes to fill out the form and you will receive a PBN that will be active
within an hour or less.
How do I cancel my PBN
(Authorization code)?
To cancel your PBN just stop in our office and fill out a cancellation form.
You may also send an email to mailto:phone-list@ls.oswego.edu and request
that your PBN be deactivated.
If I can't remember my
PBN (Authorization code) how do I find out what it is?
Unfortunately do to confidentiality we cannot give your PBN out over the
phone or by email. You would have to stop in to the telecommunications office
with a picture ID to be issued your PBN.
What is Dual
Billing?
Dual billing allows a second copy of your telecommunications bill to be
mailed to your home address. This is useful when the parents pay the
bill.
How can I get a campus
directory?
You can get a copy of the campus directory by stopping in to the office of
Residence Life and Housing, in 303 Culkin Hall.
How do I sign up / pay
for Resnet?
Resnet is now already on your tuition. Once you accept the charges on your
bill the resnet should be ready in your room within 24 hours.
How do I find out how
much Print Quota I have?
You can check your Print Quota on the Web. Go to www.oswego.edu/it. Click on Account Tools. Log in with your user name
and password that you use for your Oswego email account. Then click on Check
Print Quota. This will tell you how much print quota you have, as well as how
many pages you have purchased and how many pages you have
used.
How do I purchase more
Print Quota?
You can purchase more Print Quota by stopping in to the Telecommunications
Office, located in 105 Culkin Hall. The Print Quota can take up to 24 hours to
be added to your account.
How much does more
Print Quota cost?
Print Quota is available in $5.00 increments.
How much Print Quota do
I get for the amount I purchase?
For each amount of $5.00 you purchase you will receive about 33 pages. Each
sheet costs 15¢.
I don't get a dial tone when I pick
up the handset.
Possible Solution #1:Your phone is plugged into the wrong
outlet.
Your phone should be plugged securely into the white phone jack on the wall.
If it is not, this could cause a big problem.
Possible Solution #2:Your handset or line is
malfunctioning.
Borrow a phone AND line from a neighbor, and plug it into your phone jack.
If it works, the problem is with your handset and/or cord, and you will
need to find a replacement.
If it still exists, even after swapping phone equipment, call Technology
Support Center at x3456.
I can't place a call
off-campus.
Note that students must sign up for an authorization code in the
Telecommunications Office (105 Culkin Hall) before off-campus calls can be
placed.
Possible Solution #1:You are placing the call incorrectly.
- To dial off-campus, dial 9, the number (including 1 if outside the 315
area code), and then your access code
- .Keep in mind you will no longer hear an audible feedback, except for
a "stuttering" dial tone. That sound is a prompt for you to enter your
access code.
Possible Solution #2:Your authorization code isn't working
properly.
If you're getting a "fast busy" signal after entering your code,
please report the problem to Technology Business Services at x3039.
Possible Solution #3 (IF THE ABOVE DOESN'T MATCH YOUR PROBLEM):Call
Technology Support at x3456.
My voice mail doesn’t
pick up.
Possible Solution #1:Your voice mailbox hasn't been created yet.
Voice mailboxes are created 24 hours after you've signed up for voice
mail.
Possible Solution #2:Your voice mailbox hasn't been initialized.
Pick up your handset and dial x3383 and follow the recorded
instructions.
Possible Solution #3: Call Technology Support at x3456 if none of the above
worked; you may have locked yourself out of the mailbox after too many
incorrect login attempts. We can send a ticket to Telecommunications requesting
that your password be reset.
Off-Campus Service
Technology Support Center no longer supports off-campus phone
problems, as off-campus service is no longer being handled by the campus
itself. Below is a list of local providers through which you can arrange
service:
- AATelco.com – 1-800-983-7822 (local residential service)
- Northland Communications 1-800-765-8421
- Talk.com – 1-877-796-5000
- Verizon – 890-7100 (residential service)
- Ztel – 1-800-246-5450 (residential service)
Cable TV Troubleshooting
FAQ's
View the cable tv troubleshooting guide here.
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