Call or visit the reference desk when the library is open. 
 315-312-4267

E-mail refdesk@oswego.edu  or complete the form. 
Questions are answered regularly throughout the day, including weekends, most within a few hours. 

Chat with AskPenfield when the library is open.

Use your IM account (AOL, Gmail, MSN, Yahoo!) to contact AskPenfield , or type your brief question in this box when AskPenfield is online.

We appreciate your patience, as we may be helping someone at the Information Desk.  If your message fails to move to the top box when you press enter, please refresh the page and try again. Sometimes this widget is temperamental!  YOUR CHAT WILL END WHEN YOU EXIT THIS SCREEN.

Our service uses Pidgin software to communicate with multiple IM platforms and automatically saves the transcripts for statistical purposes.  Please note than NO FILES will be accepted. If, at any time, you are unable to contact us using IM, you can visit us, e-mail, or call us.

Xtreme Research   
For more extended in-depth help, request an appointment with a librarian.

 Frequently Asked Questions

E-mail and chat reference are best suited for quick questions, factual information, and database guidance.  More complex or in-depth research questions are best handled by phone or in-person at the reference desk.