On Monday, Feb. 13, at 8 a.m., a new “SUNY Online Support Services” widget will be added to the Brightspace home page. This will list the contact information and support hours for the SUNY Online Help Desk.
This resource will help supplement the support provided at SUNY Oswego and is available to employees and students.
The widget will be listed on the right side of the page, under the calendar, and will look similar to the following.
Image reads: “SUNY Online Support Services phone support: 1-844-673-6786 or 1-518-320-1300 (Direct). Web form request is available by creating a support request at https://sunyonline.teamdynamix.com . Support hours are M-F 7am-midnight, Saturday 10am-6pm, Sunday 10am-9pm. Knowledge base articles and other self-service options are available 24/7 at https://online.suny.edu/help .”
On Feb. 3, the “Tutoring Resources” widget was removed in favor of a course navigation menu item with the same name. There were technical issues that prevented the widget from working properly. If the issues can be resolved, the widget could be reinstated.
The menu includes links to OLS, ThinkingStorm and TracCloud. This additional course navigation menu item is visible on the student navigation bar only.
-- Submitted by Campus Technology Services