Security Breach Impacting SUNY Oswego and Nationwide Ticketing System

Dear Members of the SUNY Oswego Community,

SUNY Oswego has been made aware that our third-party vendor for campus event ticketing “AudienceView” (formerly known as “University Tickets”) has experienced a security breach. If you used a credit card to purchase tickets through tickets.oswego.edu during February 2023, this message contains important information and action for you to take.

AudienceView has shared that this breach, which is being felt nationwide (including at many higher education institutions), is impacting individuals who used the system to purchase tickets online for university-sponsored events since early February 2023. Ongoing investigation into the matter reveals that information breached from AudienceView’s system includes personal credit card payment information.  

In response to this nationwide breach that is affecting the SUNY Oswego community, Campus Technology Services (CTS) and the SUNY Oswego ticket office have initiated an information security incident to evaluate the scope of the third-party data breach and its impact on members of our campus community. Our team is actively working with AudienceView, along with other partners, to investigate this matter. Out of an abundance of caution, SUNY Oswego has suspended all ticket sales via tickets.oswego.edu, effective immediately.  

Tickets for upcoming university sponsored events and activities planned for this weekend and over the next several weeks can still be purchased directly from the box office windows in MCC, Laker Hall, Tyler Hall, and at all point of sale windows (cash and credit transactions will be accepted) on campus.

If you purchased tickets for university events through tickets.oswego.edu this month, please be aware that you may receive a communication from AudienceView. AudienceView will be notifying those impacted by this breach via email with information and instructions. Please review this email carefully.

In addition, we strongly encourage anyone who has purchased tickets through tickets.oswego.edu since early February 2023, to check your credit card statements immediately; contact your banking institution regarding any suspicious transactions; and report the suspicious transactions to University Police or your local police department.

Further details will be provided as they become available.  

Sincerely,

Victoria Furlong
Vice President for Administration and Finance

Sean Moriarty
Chief Technology Officer