How to Contact Your Retirement System

To protect the health of our employees we are currently forgoing any face to face meetings and training sessions with our Retirement Plan investment providers. You can request a virtual meeting or phone consolation with your provider.  Below is information on how to contact each retirement system and set up a meeting.  If you already had a meeting scheduled the provider should have reached out to you directly to make accommodations to meet virtually. 

Optional Retirement Program (ORP)

If you are currently in the Optional Retirement Program through either TIAA, AIG, VOYA, or Fidelity please click this link to see how to contact your vendor. 

 Employees’ Retirement System (ERS)

The best way to conduct business with ERS is through their Retirement Online.  If you have never been on this site before, please click register now button found on the previous link.  If you would like to sign up for a phone consolation or you have any retirement related questions you can contact ERS at 1-866-805-0990 or you can email them by using their secure contact form. 

 Teachers’ Retirement System (TRS)

TRS is urging their members to use the self-service tools and secure messaging function available through their online MyNYSTRS account.  If you don’t have a MyNYSTRS account, they strongly urge you to register for one prior to your telephone consultation. You will need to enter the last four digits of your Social Security number and your NYSTRS EmplID.    Their phone lines do remain open at (800) 348-7298 to answer questions and if you need to book a benefit consolation you can do so by phone or through your online account. They have also recorded and posted their PREP seminar modules on NYSTRS benefits, so you can view them at your convenience.

Please visit this webpage for the most up-to-date information from your Human Resources and Payroll offices.